FAQ

What is the best/fastest way to reach you?

Please use the Client Log in my Private Portal for  most all communication. It's secure (email is not) and keeps all our communications in one spot, making it easy for both of us to find what we need when we need it. However, if you are not someplace that you have access to your Console and/or Client Log, email will suffice. 


Will you respond to my messages immediately?
 
Not usually. Because I work with multiple clients, much of my day is dedicated to client work and I schedule specific times each day to answer client logs. You can typically expect a response the same day, but usually within 24 hours. If you send a message after business hours, I will try to respond on my next business day.

 
What hours are you available?
 
I am generally in my office Monday - Thursday, 9 am to 4 pm US Pacific Time. I am not available Fridays (except on an as-needed basis), evenings or weekends.  I also recognize most U.S. holidays. I periodically take a half-day off, but these should not affect our work together.  Unless we are in the middle of a project, you probably won't even know, but if we're in good communication you will be fully aware of my work schedule. 

You are welcome to send client log messages during business hours and I will respond in a timely manner. If you send a message after these hours, you can expect a response on the next business day.


What if I have an emergency and need to speak with you right away or have a task I need done quickly?

If you need an immediate response you can text me at 541-786-4670 during business hours. This is for emergencies only, please. 

Because I work with a number of clients, all of my work is scheduled in advance. I do not do “on-demand” or same day work. However, I understand that unforeseen circumstances will occasionally arise that create the need for adjustments. If you need a quick turnaround, I will accommodate you as my schedule allows. In such cases, please be in touch with me as soon as possible to discuss and make arrangements.


How often will we meet?

I like to schedule a weekly "touch base" call to check in, make sure we're on track with our goals, and discuss what's coming up. These meetings are usually 15-20 minutes and we'll meet on Zoom in case we need to share screens. My Zoom link will be in your appointment reminder emails. I do have check-in calls that can be done by telephone if there's not much that needs discussed or if you aren't available to your computer.


What if you are sick or on vacation?

If I need to be out of the office for illness or an emergency, I will send you a message as soon as possible. If I will be away for an extended period of time, such as vacation, I will give you plenty of notice ahead of time. We'll work together to be sure all time-sensitive tasks are wrapped up before I leave. 

 
What system(s) will we use in our work together?

We will be using The Coaches Console and my Private Client Portal in our work together.  


How do you track hours and how will I know how many hours I've used?

Any time spent working on your behalf or communicating with you is considered billable.  I will keep you apprised often as to hours spent and how many hours are remaining in your current package. I will strive to get an email out to you at the end of each week (but always by end of month) detailing hours used and remaining and when they expire so that you can plan your work for me accordingly.